Terms and Conditions
CHANGES BY US
Sometimes it may be necessary at short notice to make changes to an itinerary or hotel etc. If a hotel change is involved, we will endeavour to offer you a similar standard hotel and keep you informed of any changes. Occasionally,
we may have to alter timings, routes, itineraries or hotels; if this is necessary then inconvenience will be kept to a minimum.
CANCELLATION BY YOU
If you cancel your holiday, it must be confirmed in writing. Your cancellation will take effect from the date we receive written confirmation.
COACH HOLIDAY CANCELLATION CHARGES
|IF YOU CANCEL
|More than 30 days before departure
|14 to 28 days before departure
||50% of total holiday price
|8 to 13 days before departure
||65% of total holiday price
|0 – 7 days before departure
||100% of total holiday price
AIR HOLIDAY CANCELLATION CHARGES
|IF YOU CANCEL
|More than 42 days before departure
|28 to 42 days before departure
||60% of total holiday price
|15 to 27 days before departure
||90% of total holiday price
|0 – 14 days before departure
||100% of total holiday price
If any person with whom you are sharing a room should wish to cancel and you wish to continue your holiday as planned, we will endeavour to transfer you into a suitable room. If this is not possible, or results in additional charges, we reserve the right to pass on these charges, or to cancel your holiday and apply the appropriate cancellation charges.
A non-refundable deposit is payable within four working days of booking your holiday. Deposits are £30 per person for UK and Ireland coach holidays, £100 per person for European coach holidays, £150 per person for Jersey by
air holidays and £250 per person for all other air holidays. Coach holiday balances are due 4 weeks prior to departure and air holiday balances are due 12 weeks prior.
All baggage and personal belongings are carried at owner's risk and Eclipse Breaks will not accept any responsibility for loss or damage except where such a loss or damage is caused by proven negligence of the company's employees. Due to health and safety of our drivers, you must keep to one medium-sized suitcase per person.
In order to ensure the safety and comfort of all passengers on our holidays, you are subject to the following requirements:
You may not play a radio, cassette or CD player on the coach.
You are responsible for ensuring you are at the correct departure/pick-up point at the correct time and we cannot be held liable for any loss or expense suffered by clients because of their late arrival at any departure point.You must ensure that you have a valid passport for European holidays and we cannot be liable for any loss or expense incurred if you do not.
It is essential that your luggage has the Eclipse Breaks label affixed.
It is a condition of travel that if there is any item of luggage above the maximum weight limit, we must be notified in writing.
Wheelchairs and scooters - we regret that due to space limitations, we can only accommodate either two wheelchairs or one lightweight (15kg) folding mobility scooter on each tour. You must notify us at the time of booking if you wish to bring a wheelchair or scooter.
Smoking is not allowed at any time on the coach. There will be frequent stops to ensure that smokers are not overly inconvenienced.
When you book with us you accept responsibility for any loss or damage caused by any member of your party. Full payment for any loss or damage must be paid to the coach driver or accommodation provider. In the event of any
client behaving in a manner which, in our reasonable opinion, is likely to cause offence, damage, danger or distress to others, we reserve the right to terminate that person’s holiday arrangements and will not be liable for any
refund, compensation or any other costs incurred.
It is important that, if you are unhappy with any aspect of your holiday, you raise the matter at the time with the coach driver or accommodation provider. If you fail to do this, thereby failing to give us an opportunity to rectify the
matter at the time, we cannot accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you write to us with details of your complaint so that we can commence an investigation. You must send this report to us in writing within 14 days of returning home.
OUR LIABILITY TO YOU
We take care to ensure that your holiday will be as enjoyable and safe as possible. If anything goes wrong with your holiday that is directly our fault then we will accept responsibility to compensate you. We also take responsibility to compensate you if it is the fault of our staff or anyone else providing the holiday to you and this may include the hotel owner and ferry operator. However, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked, or where any problems you suffer did not result from any breach of contract or other fault on our part or our suppliers', or where any losses, expenses, costs or any other problems relate to any business not connected to ourselves.
Although we endeavour to pass any reasonable requests on to the relevant supplier, we cannot promise that any requests will be honoured. We will not always be able to tell you before you leave if we cannot meet your special request.
For all European holidays you will require a valid British passport. We cannot be held responsible if passengers are not in possession of the correct travel documents and no refund will be given to anyone unable to complete their holiday for this reason. The E111 has been changed to the EHIC European Health Insurance Card; please make sure you are in possession of one when travelling abroad. Please note, on European tours, dinner is normally a 3-course set menu, tea & coffee is not normally provided. Buffet breakfasts may be hot or cold or both. Continental breakfast is usually croissants, breads, tea and/or coffee. There are normally no tea/coffee making facilities in the bedrooms unless otherwise stated. For all European holidays, passengers must have adequate insurance and full details must be given to us prior to the departure date.
All brochure prices are quoted in Pounds Sterling. Hotel prices are based on two people sharing accommodation. We reserve the right to make changes and correct errors in advertised prices any time before your holiday is confirmed. We reserve the right to increase the cost of your holiday, by way of a surcharge, if transportation costs, i.e. fuel duties, ferry costs or port taxes increase or as a result of currency fluctuations. We will always bear the first 2% of any increase.
MINIMUM NUMBERS OF PASSENGERS
Before we can run a holiday, there must be enough passengers booked to make it viable, otherwise we may cancel the holiday. In this case, we will notify you of this at least seven days before the date of departure. In most cases, we will try to provide an alternative holiday.
Except where otherwise stated, we regret that we cannot accept any liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss as a result of "force majeure". In these conditions, "force majeure" means any event which we, or the supplier of our services could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
PASSENGERS WITH HEALTH CONSIDERATIONS
Please note: our holidays may not be suitable for people with certain disabilities, dietary requirements or medical conditions. If you have a disability, coaches can be difficult to get on and off, and some of our hotels do not offer ground or lower floor accommodation or lifts and easy access. Should any of your party suffer from any disability or medical condition which may affect their or any other passengers’ holiday, you must provide full written details at the time of booking, including any specific requirements that the person has. Also at the time of booking you must provide that all assistance the disabled person requires will be provided by you. In view of the nature of the holidays we regret that we must reserve the right to decline any bookings whenever we feel unable to accommodate the needs of the client where, in our opinion, the medical condition or disability of the client is likely to have a
significant effect on other clients taking the same holiday.
PROTECTING YOUR MONEY
For your extra peace of mind we have taken out an insurance policy to protect all customer monies paid to us. This is confirmed below from our insurance partner MGA Cover Services Limited.
Eclipse Breaks are a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ‘’The Package Travel, Package Tours Regulations 1992’’ all passengers booking with Eclipse Breaks are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also
include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Eclipse Breaks. This insurance has been arranged with MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorised and regulated by the Financial Conduct Authority registration number 597536) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorised and regulated by the Financial Conduct Authority registration number 203120)
In the unlikely event of Insolvency you must Inform MGA Cover Services Limited immediately on +44 (0) 20 3540 4422. Please ensure you retain this booking confirmation form as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond.
Eclipse Breaks gratefully acknowledges the large number of tourist organisations, information centres, hoteliers, suppliers, websites, photographers and attractions that have provided photographs for use within our literature.